Job Description
Consumer Cellular
Senior Wireless Expert – Happy Valley, OR (250254) Do you have the skills to fill this role Read the complete details below, and make your application today. A key member of this team is our Senior Wireless Sales Expert who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Wireless Sales Expert is technology savvy, sales-focused, and laser-focused on guest satisfaction. This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. Brand Ambassador While orange is our color, we are best known for our outstanding customer service. Relationship Builder You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator. Product and Services Expert You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests. You will be responsible for helping customers get everything they need and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert and person who is able to make someones day with your knowledge, skill, and solution-focused delivery. At least 2 years of retail management experience is required, this experience needs to be in an environment where you have talked to customers about their wants and needs (beauty providers, phone providers, etc.). Proficient with MS Office suite of products (Word, Excel and PowerPoint). Retail Store is open six to seven days a week. Hours will vary between 9 am to 6 pm most days (We have part-time and full-time opportunities). Requires the ability to move around the store, assist customers and maneuver merchandise when necessary. dusting shelves, cleaning counters, emptying garbage can, and other activities that will keep the store looking guest-ready at all times. Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Power as #1 in Customer Service among Value MVNOs, 18 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. com, by phone at (888) 345-5509, or in person at any of our CCI retail locations. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.Based on 2024 ACSI Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube. Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) This information reflects the anticipated base salary range for this position based on current national data. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. Competitive base pay with potential for shift differential, overtime and bonus pay Medical insurance (98% company-paid for full-time employee only coverage) Dental and Vision insurance (100% company-paid for full-time employee only coverage)Discounted Consumer Cellular wireless phone plan for employees 6 company-paid holidays plus 16 hours of floating holiday accrual per year Flexible Spending Accounts (FSA) for health care and dependent care expenses Long-Term Disability insurance (100% company-paid) Employee Assistance Program (100% company-paid) Education reimbursement Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. Schedule: Full-time Travel: No
by Jobble