Job Description
Linden Lab
Your MissionWe are looking for a Supervisor, Customer Success to join our team and lead the charge in ensuring the ongoing success and satisfaction of Second Lifes diverse user base.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
In this role, you will manage a team of highly skilled Customer Success professionals, driving initiatives to help our customers maximize their engagement and value from the platform.
This position is critical in shaping long-term customer relationships by delivering exceptional support, fostering community trust, and proactively addressing customer needs.This professional will have expertise in leading customer support teams and will foster action plans to provide white glove support to our customers.
You will be responsible for handling escalations, managing day-to-day operations, and collaborating with cross-functional teams such as Product, Engineering, and Marketing to advocate for customer feedback and resolve complex issues efficiently.Reporting to the Manager, Support Operations, this role combines leadership, strategic thinking, and hands-on involvement in high-level customer success initiatives.
The ideal candidate will have strong leadership experience, deep knowledge of Second Life, and the ability to guide their team in delivering top-tier customer success strategies that drive retention, engagement, and user satisfaction.This location-specific position is tied to our Atlanta worksite and requires a fully on-site schedule as an essential job function.
How Youll Grow With UsAt the Lab, you’ll experience the best of both worlds: the stability of an established company with over 20 years of expertise and the dynamic momentum of a startup driven by continuous progress.
You’ll have the unparalleled opportunity to forge meaningful relationships, design impactful systems, and craft strategies that shape the future of virtual experiences.Our vibrant in-office environment in Duluth is designed to foster creativity, collaboration, and ingenuity.
With spaces purpose-built for brainstorming, team building, and spontaneous conversations, you’ll find endless opportunities to engage and grow.
We believe in the power of in-person connections to cultivate a strong sense of community and inclusion, ensuring that your ideas are valued, your contributions celebrated, and your impact deeply felt every day.
by Jobble