Job Description
Security National Bank
Are you looking for a position with a company where you can showcase your leadership in banking? At Security National Bank, if there is one belief we hold together as a team, its that everything matters. We realize every one of lifes interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. As the Head Customer Service Representative (Head Teller), you are one of the Banks front-line ambassadors in delivering stellar customer service. You play a critical role for the Bank in representing our brand. The ideal candidate for this position is motivated to lead others, assist in training, has great organizational skills, and excellent attention to detail. In this role, its essential to develop lasting relationships with our customers both internally and externally while promoting our bank services and products through referrals. This role requires a team-oriented individual with a can-do attitude who can proactively step up and offer assistance when needed. Perform all teller duties. (cash services, transactions, wires, etc) Serve as a mentor role model, and trainer for new CSRs, offering training and sharing best practices to foster their development and improve team performance. Take initiative in training sessions and team meetings, sharing knowledge and strategies to elevate overall service standards. Demonstrate leadership qualities by setting a positive example for peers and encouraging a collaborative team environment. Proactively identify areas for improvement within customer service processes and contribute suggestions to management. Coordinate work schedules for staff and coordinating lunches. Identify customer needs through qualifying questions and refers customers to appropriate products and services. Approval override for transactions over a tellers limit. Review branch audit checklists to ensure proper completion of tasks, reports and logs. Exceptional customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, leadership skills and demonstrated teamwork. Previous bank teller experience Cash handling experience Customer service experience Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel Service-oriented, polite, and respectful Ability to take direction and instruction and follow through independently until project completion Some extended business hours to include Saturday mornings. We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection. ABOUT SECURITY NATIONAL BANK: Security National Bank was chartered in 1884 in Sioux City, Iowa; These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis and emerge as the regions most established and trustworthy locally owned bank. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing whats right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable. Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status. Main Bank Telephone Deposit Computer Customer Service Cash Handling Banking Shows firm and constant support to a cause Inspired to perform without outside help Growth Opportunities: Inspired to perform well when granted the ability to set your own schedule and goals Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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