Job Description
Company: Advanced Call Center Technologies
Advanced Call Center Technologies is interviewing Inside Sales and Service Representatives to join our energetic sales teams in Bristol, TN! Various shifts are open with flexible scheduling. Compensation for this position after training has a base hourly pay of up to $16/hr plus performance bonus and sales incentives!
ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. Through positive interactions, you can make a difference, identifying opportunities to match the clients’ services and offerings with the customers’ needs. We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and offering solutions, leaving a positive impact on our customers.
We support companies across industries from Financial Services, Fraud Detection, Account Services, Mortgage, Telecom, and more! You will be fielding incoming calls, providing sales and service to new and existing clients.
Our employees enjoy same-day pay and can be eligible for unique employee perks after training when they achieve benchmarks! You will report to the office, so you must live within a commutable distance of the work site.
Starting pay is $15/hr, and after training, up to $16/hr plus sales and performance bonuses
Flexible schedules
Affordable benefits for you, your spouse, and/or children after 90 days
Paid time off and paid holidays after 90 days
We will empower you to provide best-in-class service! Inside Sales and Service Representatives use their excellent communication and interpersonal skills with customers. In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Inside Sales and Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Solicits customer feedback to improve service
Responds to requests for service and assistance
Multi-tasks to document while speaking with the consumer
Looks for ways to improve and promote quality
Applies feedback to improve performance
Monitors own work to ensure quality
Meets clients’ specific quality standards
Data entry and basic computer skills
Previous Call Center experience or assisting customers preferred