Job Description
Relais & Châteaux USA/Canada
Other
The server is responsible for providing friendly, responsive service to create a warm welcoming and exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.
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Fundamental Requirements:
· Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
· Process guests’ checks, collect cash and process credit cards and room charges according to standards.
· Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
· Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation.
· Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
· Be familiar with the POS system.
· Carry out cashiering functions by closing checks and servicing the guest.
· Follow all state liquor laws.
· Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary report to management.
· Perform side work at the start and end of each shift as required by service station assignment.
· Maintain clean service areas.
· Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
· Always clear all empty dishes from the table before dropping the final bill.
· Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
· Ensure overall guest satisfaction.