Job Description
Company: Smyth Automotive Inc
Description:
Automotive Counter Sales/Parts Pro Job Summary : Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.
Automotive Counter Sales/Parts Pro Job Duties and Responsibilities:
- Follows all points of the store's Basic Service Statement
- Reports and is ready for work at schedule time.
- Reports to work wearing the proper attire.
- Assists all customers by determining needs and selling necessary products to complete the customer's job.
- To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
- Properly checks in, prices and merchandises incoming product.
- Keeps merchandise labeling current.
- Keeps store neat, clean, and free of all obvious hazards to customers and employees.
- Assists in store inventories.
- Attends all store meetings.
- Improves job knowledge by attending all recommended training sessions.
- Follows any other directive as assigned by manager.
- Properly uses the order processing system.
- Records all lost sales.
- Keeps catalog and price sheets current.
Requirements:
Automotive Counter Sales/Parts Pro Job Qualifications and Requirements (Knowledge, Skills and Abilities):
- Knowledge of auto parts.
- Computer skills (windows, Excel, Word, and Internet).
- Excellent Customer Service is a must.
- Able to pull and place inventory.
- Able to answer phones.
Education/Experience: High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
- In general, normal vision, speech, hearing, coordination of hands, feet, etc. (psychomotor activities) in order to perform tasks with ease and precision.
- Requires the physical ability to walk and stand for a minimum of 2 1/2 hour at a time.
- Requires the ability to walk quickly, often while carrying 5 to 55 pounds of material.
- Requires a clear speaking voice as well as adequate hearing to understand and communicate with people either over the telephone or in person.
- The employee must be able to lift safely, at one time, a case of material weighing approximately 55 pounds from the floor to a bench or table.
- The employee must be able to, in a safe and confident manner, climb a 5-foot ladder and reach with both arms removing material weighing 15 pounds from a shelf, which may be 10-12 feet high.
- The employee must have the ability to move and climb a flight of rolling stairs for the stocking and removal of product from high shelves (10 feet or more).
- The employee must be able to move a standard two-wheel dolly carrying boxes.
- The employee must be able to stand and walk on cement floors and other hard surfaces for approximately 8 hours per day.
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