Job Description
Company: TELYRX LLC
Location: Clearwater, FL (On-site at TelyRx Pharmacy)
Contract Duration: 1-2 weeks (14 days maximum)
Rate: $1,500 (flat rate upon completion)
About Us:
TelyRx is a forward-thinking, tech-enabled pharmacy dedicated to making healthcare more accessible and efficient. We provide essential medications easily and affordably, delivering a seamless customer experience. As we continue to expand, we’re looking for a skilled HubSpot Service Portal Specialist to join us temporarily to optimize and build out our service tools within the HubSpot platform.
Project Overview:
We’re seeking an experienced HubSpot professional to create and implement a comprehensive service portal for our customer service and pharmacy operations. This short-term role involves working closely with our team on-site in Clearwater, FL, to understand our workflows and build a tailored service solution.
Key Responsibilities:
- Shadow Operations: Spend time with our customer service and pharmacy teams to observe workflows, pain points, and service delivery needs.
- HubSpot Service Portal Development: Build out key components within HubSpot Service, including:
- Support Pipelines: Design and implement efficient ticket pipelines to handle customer inquiries, prescription management, and order fulfillment issues.
- Helpdesk: Set up an intuitive helpdesk system for internal and external support needs.
- Knowledge Base: Develop a searchable, easy-to-navigate knowledge base for customers and team members.
- Automation: Incorporate workflows and automation to improve response times and service consistency.
- Metrics & Reporting: Enable robust reporting and analytics to track key performance indicators (KPIs) for customer service efficiency.
- Testing & Training: Test the new setup for functionality and usability. Provide documentation and brief training to our team on how to use the newly built tools.
Qualifications:
- HubSpot Expertise: Demonstrated experience building and customizing service tools within HubSpot.
- Knowledge of Service Operations: Familiarity with support pipelines, helpdesks, ticketing systems, and knowledge bases.
- Process-Oriented: Strong analytical and observational skills to identify operational needs and translate them into HubSpot functionality.
- Technical Skills: Proficiency in creating automation, workflows, and reporting within HubSpot.
- Communication: Clear and concise communicator, capable of documenting and training on newly implemented systems.
Project Details:
- Timeline: The project must be completed within 14 days of the start date.
- Location: This role requires in-person work at our pharmacy in Clearwater, FL, to shadow the team and gain a thorough understanding of our operations.
- Compensation: Flat rate of $1,500 upon successful project completion.
How to Apply:
Interested candidates should upload the following:
- A brief cover letter outlining your experience with HubSpot Service and similar projects.
- Examples of past HubSpot Service portal work (if available).
- Your availability to start the project within the next 30 days.
- Experience with HubSpot Service Hub: Proven track record of designing and implementing support pipelines, helpdesks, and knowledge bases within the HubSpot platform.
- In-Person Availability: Must be able to work on-site at our Clearwater, FL pharmacy to shadow the team and gain a comprehensive understanding of workflows and operational needs.
- Process Observation: Ability to closely observe and analyze customer service and pharmacy team operations to identify inefficiencies and areas for improvement.
- Complete Build-Out: Deliver a fully functional and customized HubSpot Service Portal, including:
- Support pipelines tailored to TelyRx’s needs.
- A robust helpdesk system.
- An intuitive and searchable knowledge base for internal and external use.
- Automated workflows to streamline customer service processes.
- Detailed reporting and analytics setup for service performance tracking.
- Testing & Documentation: Test all components for functionality and usability. Provide clear documentation and brief training to ensure the team can effectively use the new tools.
- Flat-Rate Scope: All requested changes, edits, and refinements within the agreed-upon 14-day timeframe are included in the $1,500 flat rate.
- Deadline Commitment: Must complete the project within 14 calendar days from the start date.
Compensation details: 1000-1500 Yearly Salary
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